Refund and Cancellation Policy

1. Cancelling

Cancel at any time from your account settings. It takes one step, you do not need to contact us, and we do not ask why. Cancelling stops the next renewal.

• Everything keeps working until the end of the period you have already paid for.
• After that, your guest lists are deleted on the retention schedule you chose — 30, 60 or 90 days, or 14 days after your event date, whichever comes first.
• Files you have already exported are yours. They are on your computer and cancelling does not touch them.

2. Refunds at a glance

3. Monthly plans

A monthly plan is not refunded part-way through the month. You can cancel whenever you like and the plan runs to the end of the period you paid for, with every feature working. We do not downgrade an account the moment it is cancelled.

4. Yearly plans and the 14 day right

A yearly plan bought at a distance carries a 14 day right to cancel under UK consumer law. If you tell us within 14 days of the purchase that you want to cancel, you get the whole amount back. You do not have to give a reason and we will not ask for one.

After 14 days, a yearly plan is refunded like this:

• We count the whole calendar months remaining in the year.
• We take off any month in which you generated a print export, because in that month the service did the thing it exists to do.
• The rest is refunded to the card that paid.

Worked example: you paid USD 182 in January, exported files in February, and cancel in April. Eight whole months remain from May. Eight twelfths of USD 182 is USD 121, which is what comes back.

5. Exports are delivery

This service produces files. Once you have generated a print export, the service has been delivered for that period and that period is not refundable, whatever happens afterwards.

This is why the Free plan previews cards without exporting: you can see exactly how your own names are set, on your own list, before any money changes hands.

6. If the wedding moves or is called off

We do not refund because an event was cancelled or postponed. We have no way to verify it and the service was available to you throughout.

7. If it is our fault

If a fault in the service stopped you exporting your files before your event, you get all your money back. No proportion, no time limit, no argument. Email support@maburedeai.shop with the event date and we will process it.

This overrides every other section of this policy, including the rule that exports count as delivery.

8. How to ask for a refund

Email support@maburedeai.shop from the address on the account, or use the contact form, and tell us which situation in section 2 applies. You can also call +44 7762122687 during Monday to Friday, 09:00–18:00 UK time.

• We reply within one working day.
• Approved refunds are issued within 5 working days.
• The money goes back to the card that paid, through our payment provider. How long it then takes to appear is up to your bank, usually 5 to 10 days.
• Refunds are made in USD. If your card is in another currency, the amount you receive depends on your bank's rate on the day, which we do not control.

If you disagree with our decision, say so and a second person here will look at it. Your statutory rights as a consumer are not affected by anything in this policy.